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General

Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

1. What data is recorded, how is it used, and how long is it stored?

a) Technical characteristics:
When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.

b) Miscellaneous:
Additional personal data, such as your name, address, telephone number or e-mail address, is not collected unless you provide this information voluntarily. More information on our newsletter see explanation at 9.

2. Controlling data used by social-media plug-ins and links to social media platforms

Some web pages may contain social media buttons (e.g. Facebook, Google, Instagram, Twitter, Pinterest, Xing or LinkedIn) you can use to recommend the services of Deutsche Telekom AG to your friends and family.

To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button ( ).

When the social media plug-in or link is activated by clicking on the pictogram, including when sharing content, (Art. 6 (1) a GDPR) the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous web page if you followed a link (referrer), URL of the current web page etc…

The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.

Further information on social media plug-ins and the scope and purpose of data processing by their providers, as well as additional data privacy-relevant information can be found in the data privacy information published by the respective controller and in the information on the .

3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

Explanations and definitions
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).

• Market research / Reach measurement (opt-in)
  Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.
• Profiles for a user-geared presentation of the web portal (opt-in)
  The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.
• Profiles for personalized recommendations (opt-in)
  Deutsche Telekom would like to offer you individually targeted and personalized take-action and click recommendations for special offers, services or products. This involves our service providers compiling a pseudonymous profile about the services and websites accessed by you and assigning categories to the profile. The system displays content or information that matches your profile.

a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.

b) Cookies 
These cookies are activated when you use additional functions, e.g. the chat. The possible functions are explained in section 1 of this data privacy information. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.

c) Analytical cookies
These cookies help us to improve our understanding of user behavior.
analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.

Cookie settings: You can revisit your at any time to manage your preferences.

d) Marketing cookies/retargeting
These cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content.
Marketing cookies are used to serve interesting web content and to measure the effectiveness of our campaigns. This happens not only in Apps or on Telekom webpages, but also on the pages of other advertising partners (third party providers). This is also called retargeting. It is used to create pseudonymous content or ad profiles, to the placement of relevant advertising on other websites and to derive insights into target groups that have viewed the ads and content. This information cannot be traced back to a person. Marketing and retargeting cookies assist us in serving you advertising content that is potentially relevant for you. By suppressing marketing cookies, you will continue to see the same number of ads, but they may be less relevant for your interests. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.

e) Services by other companies (independent third party providers)
Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Deutsche Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.

Vimeo
We use the Vimeo Video player to play embedded video content. The Vimeo service is operated by Vimeo, Inc.,  555 West 18th Street, New York, New York 10011. By embedding the Vimeo Video player your IP address is transferred directly to Vimeo and cookies are stored as soon as you allow the Vimeo Video player to display. You can obtain information about data processing by Vimeo at https://vimeo.com/terms.

Google YouTube
We use the Google Youtube to play embedded video content of the official YouTube channels of Deutsche Telekom. Google YouTube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding the YouTube Video player your IP address is transferred directly to Google and cookies are stored as soon as you allow the YouTube video player to display. You can obtain information about data processing by Google for YouTube at https://www.youtube.com/t/terms.

4. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.
Further information, including information on data protection in general and in specific products,
is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

Deutsche Telekom AG acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

6. What rights do I have?

You have the right

• a) To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
• b) To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
• c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
• d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
• e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
• f) To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
• g) To data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
• h) to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).

7. Who does Deutsche Telekom AG pass my data on to?

To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

8. Where is my data processed?

Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place

• a) if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
• b) or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
• c) or to the extent required by law (Article 49 (1) c GDPR).

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission’s adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

9. Data privacy notice of Deutsche Telekom AG
for the newsletter dispatch

The processing of your personal data is governed by the General Data Privacy Notice of Deutsche Telekom AG (1). Insofar as you receive newsletter from us and/or have subscribed to it, the following information also applies.

The Data Privacy Notice on newsletter dispatch informs you about which personal data is collected when sending newsletters for which purposes this data is processed, when this data will be deleted and on what legal basis this is done.

1. What data is collected and for what purpose are they processed?

If you register for a newsletter, we will use your e-mail address to send the relevant newsletter, in which we will inform you regularly about interesting products and services of Deutsche Telekom AG.

The legal basis is your consent in accordance with Art 6 Para. 1 lit. a GDPR.  In order to proper registration for the newsletter, i.e. to prevent unauthorised registrations in the name of third parties, we will send you a newsletter registration in the double opt-in procedure in which we ask you to confirm your registration.

In connection with your newsletter registration, we also store your your registration data (e.g. e-mail address, date and time of registration/confirmation of opt-in) so that we can be able to trace and prove the registration at any time. The legal basis for this storage is a legitimate interest, Art 6 para. 1 lit f, Art 7 para. 1 GDPR.  The legitimate interest is based on the obligation to prove consent.

2. How long do we store your data?

We store your email address to send you the newsletter until you unsubscribe or we stop sending you the newsletter. After unsubscribing from the newsletter your registration data will remain stored for a limited period up to 3 ½ years.

3. How can I cancel the newsletter mailing?

You can revoke your consent to receive newsletters from Deutsche Telekom AG at any time for the future, by clicking on the unsubscribe link at the end of the newsletter you receive.

You can find further information on data privacy at http://www.telekom.de/datenschutz.

© Deutsche Telekom AG – January 2021